What Personal Information Means

"Personal information" refers to any information or opinion about an individual who is identified, or reasonably identifiable. This applies whether the information is true or not, and whether it is recorded in a material form. Information that does not identify you or cannot reasonably be used to identify you is generally not considered personal information under this policy.

Information We Collect

The type of personal information we collect depends on how you use our website and engage with us. It may include your name, contact details such as email address or phone number, physical address, payment information, and any other details you provide through forms or communications. When you interact with our site, we may also collect information using cookies to help personalise and improve your online experience. These cookies do not typically identify you personally.

How We Collect It

We collect personal information directly from you when you submit it through our website, such as through enquiry forms or sign-ups. We may also collect technical data from your device when you visit our website, including through cookies or analytics tools. This helps us understand usage patterns and improve how the site functions for you.

Why We Collect It

Our primary reason for collecting personal information is to provide you with relevant, high-quality services and insights. We use this information to respond to your enquiries, deliver content or services you’ve requested, improve your experience on the website, and communicate with you about services that may be of value to your business. In some cases, we may use your information to share updates or marketing material we believe you’ll find useful. You can opt out of these communications at any time.

Who We Share It With

We take your privacy seriously. Your information is only shared with trusted service providers who support the operation and security of our website and systems. These partners help us deliver a reliable and seamless experience. Occasionally, support personnel may access this data as part of their regular duties. We do not sell or rent your personal information to any third parties. Your personal information will not be disclosed to overseas recipients unless you specifically request this. If so, please note that international recipients may not be subject to the same privacy laws and safeguards as those required under Australian law.

Accessing and Correcting Your Information

You are entitled to request access to any personal information we hold about you, and to request corrections if the information is inaccurate, out of date, or incomplete. We will respond to all such requests in accordance with our obligations under the Australian Privacy Principles.

Concerns or Complaints

If you have any concerns about how we manage your personal information, we encourage you to contact us directly. We will take your concern seriously and aim to resolve any issues quickly and respectfully. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner for further guidance.

Contact Us

If you have questions about this Privacy Policy, would like to access or update your personal information, or wish to make a complaint, please contact us at info@kestreliq.com.au. We are here to ensure your information is handled with care, transparency, and respect.